酒店专题：| 酒店新闻 | 最新优惠 | 搜索房间 | 酒店体验 |
这件事已经听闻一段时间了，刚开始也没有特别留意，但最近看到英文博客OMAAT的报道，说在FlyerTalk 
上面有人新注册了一个帐号，然后在上面说了这个事，算是真正意义上地把这件事捅到了英文的常旅客圈了。
这个贴子是这样的：
Recently, over 2,000 Hyatt accounts were permanently closed in China, many belonging to top-tier Globalists, including Lifetime Globalists and corporate clients. This sweeping action was triggered by a unique hotel brand in China, UrCove, which officially sold packages that allowed customers to earn points and nights without actually staying. They even provided official invoices for these transactions.
Hyatt’s response has been extreme and, frankly, harsh. Instead of investigating the hotel’s practices, Hyatt decided to indiscriminately shut down the accounts of everyone who earned points at these properties. No matter if the points were earned legitimately or not, even members who actually stayed were banned without proper investigation or explanation. Hyatt instructed affected members to contact the hotels, but members were then redirected back to Hyatt, creating a frustrating cycle with no resolution.
What’s most concerning is that Hyatt has not allowed for any explanations or appeals. If your account had any points manually credited from an UrCove stay, your account was closed. This heavy-handed action has left members shocked, fearful, and uncertain about the future of the loyalty program.
Hyatt’s handling of this situation has been extremely unethical. The hotel violated the rules by selling these non-stay products, yet Hyatt Group failed to monitor or control the situation. Instead of holding the hotel accountable, they chose to punish the members—a rare and cruel response.
For members in other region, this should serve as a reminder that even practices like mattress runs could lead to sudden account closures, without transparency or fair warning.
Let’s hope Hyatt addresses this situation fairly, as it’s already causing significant unrest in China.
什么是空刷
英文叫Mattress Run，也就是说为了拿到酒店的高级精英会籍，特意去住一下低价的酒店。可以是真的入住，也可以是本人check-in后不入住（比如说自己家的附近就有一家低价酒店）。或者不是由本人去check-in，也就是所谓的空刷。
如果想找可以低价刷房的酒店，可参考：全球 TOP 50+ 最低价凯悦酒店列表。
酒店集团方面当然是非常不乐意看到空刷这种情况出现的，因为酒店的高级精英会籍实际上是相当值钱的，而且有不少的待遇，比如免费早餐，升房等。很多人为了拿到高级精英会籍，都是每年花不少钱去住酒店保级的，甭管这些钱是自己的钱，还是公司的钱。
而如果有人可以通过空刷的办法，拿到酒店的高级精英会籍，就相当于用一个很低成本拿到这个酒店的高级精英会籍，这是酒店集团方面不希望看到的。当然如果是前面两种情况（真入住，或者是本人check-in后不入住），那么酒店集团是没有什么办法的，毕竟人家反正是真的入住；但如果是后一种情况空刷，那么酒店集团肯定是不会手软的。
封号详情
根据网上的传闻来看，被封号的帐号基本上有以下类似之处：
- 在2023年Q4或者2024年Q1，入住过这两家酒店之一：成都太古裏文殊逸扉酒店 UrCove by HYATT Chengdu Wenshu Monastery，杭州滨江天街逸扉酒店 UrCove Hangzhou Riverside CBD；
- 利用了跨年bug，具体是什么意思笔者自己实际上也不是特别清楚，如果有知情的话，欢迎留言解释一下。不过听说凯悦已经修改了条款，所以这个跨年bug已经不复存在了，也就是说说而已；
- 由于凯悦用一刀切的办法，所以据闻有不少冤假错案，比如说有不少人是真的入住，也被封了号；
但无论如何，反正这事闹得挺大的。
结语
大家对这件事怎么看呢？有没有更多的内情可以补充一下呢？比如说跨年bug的操作方式，欢迎在留言分享一下。
Hyatt凯悦酒店全部相关文章：
