Updated on January 7th, 2020
Recently I had a huge problem with Sheraton Laval Hotel in Montreal.
I booked a meeting room at this hotel on Dec 27 for the first time. I know I’ll be rewarded 10 elite nights.
However, the sales department booked me a Suite room for meeting. The Suite 445 is listed under meeting/event venue on the website. So I tried to confirm with the staff to make sure it will be counted as a meeting event on my statement for 5 times! He said yes every time.
By the day I arrived at the hotel. I confirmed again with the reception. Will it counted as a meeting room. The front desk staff said yes.
In the end, it showed up as a hotel stay on my account surprisingly! The hotel denied any wrongdoing and told me they cannot change the type.
I spent hundreds of dollars for re-qualifying for 2020 Platinum. Now it’s all gone. It’s not only about dollars, all the benefits are also gone with it.
I really need help.
- 已经打过两次Marriott Rewards的客服；
- 题主查询之后，有收到Tracking Number；但之后没有收到协议书，也没有签协议书；