读者来信 – 万豪会议的10个房晚没有到帐影响到白金卡保级,怎么处理才好?

Updated on January 7th, 2020

最近收到读者的来信提问,经同意把信放上来,希望其它读者朋友能帮忙出个主意,尽快解决问题。

From: makalolee

Recently I had a huge problem with Sheraton Laval Hotel in Montreal.

I booked a meeting room at this hotel on Dec 27 for the first time. I know I’ll be rewarded 10 elite nights.

However, the sales department booked me a Suite room for meeting. The Suite 445 is listed under meeting/event venue on the website. So I tried to confirm with the staff to make sure it will be counted as a meeting event on my statement for 5 times! He said yes every time.

By the day I arrived at the hotel. I confirmed again with the reception. Will it counted as a meeting room. The front desk staff said yes.

In the end, it showed up as a hotel stay on my account surprisingly! The hotel denied any wrongdoing and told me they cannot change the type.

I spent hundreds of dollars for re-qualifying for 2020 Platinum. Now it’s all gone. It’s not only about dollars, all the benefits are also gone with it.

I really need help.

补充资料一

经过跟这位读者沟通,已经确认的事情有几样:

  1. 题主是通过这个网站查询:https://www.marriott.com/meeting-event-hotels/meeting-planning.mi。之后一直没有收到回复,最后打电话给酒店去预订;
  2. 已经打过两次Marriott Rewards的客服;

补充资料二

  1. 题主查询之后,有收到Tracking Number;但之后没有收到协议书,也没有签协议书;
  2. 现在酒店经理回复说,看能不能补签协议书;

结语

如果因为这10个房晚没有到帐,而不能保级实在是非常冤枉。尤其是看上去这位读者朋友已经通过正常的渠道去预订会议。

各位读者朋友,你们有什么好招或者类似的经历想要分享一下的话,可以留言,又或者直接联系题主提供援手。

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