万豪和希尔顿酒店因应Coronavirus (COVID-19) 更新积分过期,延期会籍等级,灵活取消等政策

Updated on June 6th, 2020

万豪

因应Coronavirus (COVID-19) ,万豪全面延长会员相关福利,万豪CEO的公开信直达网页

  1. 2020年8月31日前会过期的积分暂时不会过期,直至2020年8月31日
  2. 2020年12月31日过期的SNA延长使用期限到2021年12月31日
  3. 2020年内过期的FNA(免房券)过期日延期至2021年1月31日;信用卡相当福利与大礼包也同时可以使用至同一日期
  4. 会员等级的延期还没有最后决定

这样一来,假设你有一张万豪联名信用卡送的FNA(免房券)至2020年5月过期。这样的话,如果你继续持有这张卡的话,那么5月之后,你就会有2张FNA(免房券)。

灵活取消政策

万豪宣布灵活取消政策,从现在起到2020年7月5日,无论是现在预订还是新预订,都可以在抵达的24小时前免费取消,适用于所有预订(包括最严格的提前付款预订)。直达网页

Our Cancellation Policy:

In response to changing marketplace conditions, Marriott International is committed to ensuring our customers experience flexibility during these challenging times.

For all Marriott International hotels world-wide, we are implementing the following policies:

  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by July 5, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and July 5, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.

希尔顿

所有2020年3月11日之后过期的希尔顿免房券,以及所有在2020年8月30日之前发出的希尔顿免房券,统一延期至2021年8月31日。

For all unexpired Weekend Night Rewards as of March 11, 2020, and all new ones issued until August 30, 2020, we are extending the expiration date through the end of next summer (August 31, 2021). There is no need for you to do anything, as your certificate(s) are being automatically updated in our systems.

根据消息(多谢网友无名氏提供截图和消息),2020年度所有的希尔顿精英会籍等级都会延长一年。从下面的截图可以看到You need 0 Nights to retain Diamond。

灵活取消政策

希尔顿宣布灵活取消政策,从现在起到2020年8月31日,无论是现在预订还是新预订,都可以在抵达的24小时前免费取消,适用于所有预订。

Global Travel Waiver:

Greater Flexibility for New and Existing Reservations – Updated as of June 5, 2020

In order to provide you with greater travel flexibility during the COVID-19 pandemic, Hilton introduced a more flexible cancellation policy on March 12, 2020.  As stay-at-home orders lift and travel resumes, our Team Members are excited to welcome you to our hotels.  At the same time, we know your plans may continue to change, so we have made your reservations even more flexible:

For reservations made prior to March 12, 2020 – when our new, more flexible reservation policy went into effect:  You may now change or cancel any future reservation, without penalty, as long as you do so at least 24 hours before your scheduled arrival date, but not later than August 31, 2020.  This includes reservations described as “non-cancellable” or Advance Purchase.

Flexibility for the Future: Any individual reservations booked on and between March 12 and August 31, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

If you cancel a rate which required an advance payment or deposit, we will do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request. If you are a Hilton Honors member and cancel an Advance Purchase rate, you may be eligible for a free night certificate for each cancelled night. Free night certificates can be used at our more than 6,100 properties worldwide. Stays must be completed by August 31, 2021. In lieu of a refund, guests at select hotels may choose to receive a hotel voucher redeemable toward a future stay at that hotel. Changes are subject to availability and rate differences.

If you need to adjust reservations made via the Hilton website, Hilton Honors mobile app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them directly for assistance.